For Computers: the TeamViewer QuickSupport Application
Your help desk provider will send you a personal link to the QuickSupport application. Clicking the link will add the QuickSupport application to your desktop screen for easy access. Then, you can double click the application to get assistance from your help desk provider at any time.
Steps
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Work with your trusted help desk provider to obtain your personal QuickSupport link
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On your computer’s desktop, open the QuickSupport app
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Your help desk provider will request a remote connection
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When you accept the connection, the remote session will begin
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For Mobile Devices: the TeamViewer QuickSupport app for Android and iOS devices
Similarly, the TeamViewer QuickSupport mobile app allows you to quickly receive remote support on your smartphone or tablet. Once you have the QuickSupport mobile app installed, you simply provide your unique ID to your help desk provider. They will then send you a connection request, which you must accept for the support session to begin.
Steps
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Download the free TeamViewer QuickSupport app from Apple Store or Google Play
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Open the QuickSupport app and locate your ID number
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Provide that number to your help desk provider
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Your help desk provider will request a remote connection
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When you accept the connection, the remote session will begin
Please note: TeamViewer QuickSupport does not allow you to make any outgoing connections to remotely access or control someone else’s smartphone, tablet, or computer
